See below – the bookmakers are running scared………But, not to worry as all member’s will be shown a few simple tricks that will keep you undetected from the bookmakers!

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Dear Mr *******,

Thank you for contacting our Customer Services Department, I would like to sincerely apologise for the length of time taken to respond to your email, this is due to high volumes following the Aintree Festival.

Firstly, I would like to apologise if you have not yet received your call back. Secondly, with regards to your winning bet namely Hectors Choice, this was subject to a 30p in the £1 Rule 4 deduction. Information regarding Rule 4 deductions can be found on our websitewww.ladbrokes.com.

With regards to the restrictions on your account, I have enclosed a short explanation below.

I can confirm that our Trading Department have placed a betting restriction on your account. This is a Trading decision and is at their discretion. However, restrictions are reviewed on a regular basis and this may be amended or removed for future bets. You may find that bets are more likely to be accepted if you call us as our agents will be able to speak directly to our Traders. We apologise for any inconvenience this may cause.

I hope this clarifies your queries.

If we can be of any further assistance, please contact us again and we will be more than happy to assist you.

Yours Sincerely,

Customer Services.

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Hello Mr. *******,

Further to our telephone conversation, here is a explanation behind the recent bet limitations you have experienced.

As an industry standard, we reserve the right to refuse all or part of any bet requested. Our Trading department have a number of factors to consider when accepting a requested wager and in certain circumstances and on certain customer accounts, the Trading department may make a decision to refuse a requested bet, offer to accept a lower stake or take the bet at a shorter price.

We are all aware that there are many knowledgeable punters who will win overall over the bookmakers, or at least make a serious dent in the margin on some markets. As this is a business, our Trading team have to act in the best interests of the company, and unfortunately on occasion this will be to the disappointment of a small number of customers who cannot back their chosen selection to the stake they requested.

Whilst we can appreciate your frustration in relation to the restrictions experienced on your account, this is not an act of personal discrimination against you. Certain business will be refused to enable the Trading department to maintain the value in the market for other customers who in the long term may be more profitable to the business, rather than having to bet to an extremely high % which may put others off.

Unfortunately we are unable to overturn any of these restrictions and we also do not have any direct visibility as to what bets can or cannot be accepted for your account specifically.

I am very sorry that we cannot offer any further assistance on this matter.

Kind regards,

Customer Services

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Dear MR *******,

Following our conversation.

I have asked our risk department to once again review your account as per your request.

They have followed through with this request but unfortunately they have stood by their original decision and they will not reactivate the account.

They have mentioned that the prices taken on your bets are sharply shortening and they are not interested in taking any further business on this account.

I can only apoligise for any disappointment caused in this matter.

Please do not hesitate to contact me if I can be of any further assistance.

Kind regards,

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Dear *******,

Thank you for your recent email.

I apologise for any disappointment this decision may have caused.

The decision has been made following a thorough review by our traders.

We’d like to draw your attention to the following, which can be found in our Terms and Conditions:

3.1 Stan James reserves the right to refuse to open any account or to close or suspend any account at any time in its absolute discretion.

Kind regards,

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Dear Mr *******,

Your StanJames.com username is: *******

All Stan James accounts are reviewed on a regular basis by our Trading team, and due to betting patterns on this account the decision has been made to close it.

I would make you aware that this decision has been made at the highest level and will not be reversed. Any open bets will be honored, and any outstanding balance will be returned to you via your normal withdrawal method.

Kind regards,

The Stan James Team.

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Account Number: *******

Dear Mr *******

We wish to advise you that we are restructuring our approach to how we administrate our accounts.

As a result it has been decided that your account will no longer be eligible for the Best Odds Guaranteed concession.

We realise you will probably be disappointed to lose Best Odds Guaranteed but would reassure you that as a valued BetVictor customer you will continue to receive our first class service and variety of regular offers.

All other terms and conditions remain the same and we sincerely look forward to your continued custom at BETVICTOR.

Please note all bets placed prior to this email being sent will have the Best Odds Guaranteed applied but subsequent bets will be settled in accordance with our general terms and conditions.

We apologise for any inconvenience.

Kind Regards,

Contact Centre

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Dear Mr *******,

Please be advised that this was purely and simply a business decision.

This is a standard procedure that is periodically carried out by our traders, as stated on our web site; we reserve the right to refuse the whole or any part of any bet request for any reason.

However, out of courtesy, we always make an effort to notify clients of these changes, wherever possible.

I can confirm that this is not individual to your account, but is not applied to all of our customers, only those chosen by our Traders.  Unfortunately they will not state a reason as to their particular selections.

I have taken the liberty of copying the terms and conditions for this offer as posted on our site for you to view.

Applies to all UK & Irish horse racing. Applies to bets placed on the internet and mobile only. LIVE In-Play bets do not count. Does not apply to ante-post bets. Maximum adjustment per single bet is £5,000 per race per customer.  Maximum adjustment per multiple bet is £5,000 per person. We reserve the right to withhold this offer or any other offer from account holders at our discretion and without prior notice.

Should you have any further question, please do not hesitate to contact me.

Kind Regards,

Customer Service Team

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REMEMBER: Once you join you will be shown a few quick and simple methods that will keep you undectected from the bookmakers – meaning you will not be getting similar letters or emails from your bookies